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Help

Below you'll find answers to Frequently Asked Questions. If you don't find an answer to your query here, please feel free to drop us a line: studio@markandfold.com

Product questions

What paper do you use?

We use 120gsm smooth cream paper for our notebooks and diaries. For our Desktop Pads, we use 100gsm paper which is a 'regular' texture (slightly less smooth than the notebook paper). Both perform very well with fountain pen and other specialist writing tools.

We use different papers for each batch of notebooks or diaries. These tend to be 300-380gsm premium card, made in the UK and Europe. For details of a specific paper, check the product page.

All our papers are FSC-certified sustainably-sourced papers, chosen for their performance in our tests. We select based on the paper's overall look and feel, opacity, smoothness, resistance to feathering and bleed through.

Where are your products made?

We work with expert printers and book-binders in the UK and Belgium. Our Desktop Pads are printed and bound in Aberdeen at a small, family-run specialist printer. This is also where we print our greetings cards and Christmas Cards.

Our specialist layflat binding with cold glue is available at just a handful of expert book-binderies in Europe. We work with the same team of Dutch book-binders that made our first batch of notebooks for us in 2015. We know and trust them, and the quality is always impeccable.

We continue to build relationships with new suppliers, whilst remaining loyal to those who have helped create and maintain Mark+Fold's reputation for excellent quality.

Is the paper sustainably-made?

We only ever consider papers that are certified FSC, which means (i) 3 trees are planted for every one felled, (ii) there is a continuous chain of custody from the source to our bindery.

We are constantly adding to our library of paper swatches from the world's leading sustainably paper mills. We will always consider UK-made papers first, except when something remarkable is exclusive to another mill — for example our neon covers are made at the Gmund mill in Germany, and some of our special editions use papers made by Takeo in Japan.

Are your diaries suitable for fountain pen?

Yes, we use some of the best quality papers in the world. Chosen for their opacity, smoothness and resistance to feathering and bleed through. Our notebooks and diaries use a smooth 120gsm paper with excellent opacity. Our desktop planner pads are generally used for single-sided writing, so these are 100gsm and a slightly rougher texture with a little more bite.

Order questions

When will my order arrive?

Orders received by 1pm Monday-Friday will be sent the same day. If your order arrives after 1pm, at the weekend or on a UK bank holiday, it will be sent the next working day.

All orders are tracked and you'll receive a tracking link via email.

— UK Next Day Tracked orders are sent DPD or Royal Mail 24 Tracked. Your parcel should be with you the next day.

— UK Standard orders are sent via Royal Mail and should arrive within 1-2 working days.

— International orders (whether DHL Courier or Royal Mail) are tracked and you'll receive a tracking link once your order has shipped.

Can I return an item?

Please contact us via if you'd like to return something, so we know to expect it. For more info on Returns & Exchanges, click here.

Can I change or cancel my order?

Please email us as soon as possible if you'd like to change or cancel your order. If it has not yet been sent, we can make changes or cancel at no additional cost. If it has already shipped, you will need to return it to us to obtain a refund. Read more about Returns & Exchanges here.

Stationery Subscription questions

Can I offer the subscription as a gift?

Yes, many customers offer this as a gift. Please include a note with your order letting us know that it is a gift, along with any personal message you'd like us to include on your behalf. Please enter the recipient's name and address under 'Delivery address.' 

Will I get exactly what's shown in the pictures?

The pictures are indicative of the types of things you'll receive, however individual items may vary. Customers tell us that the element of surprise is a big part of the fun, but if you would like to know specifically what you will receive in your next parcel, please get in touch.

Can I sign up mid-year?

Yes, you can join anytime. Your Welcome Pack will be sent out in the post within a few days. You will then receive the next scheduled parcel (at the start of March, June, September or December, depending on when you join). Your subscription will continue until you've received 4 parcels, and you'll then have the option to renew.

How do I renew my subscription?

We will remind you when your subscription is coming to an end. You can then place an order for a new subscription on our website, and use your personal code to access your Subscriber discount.

Can I order a Subscription if I'm outside the UK?

Yes. All shipping costs are included in the subscription price. Prices vary depending on your region and the associated shipping costs.

Contact us

Still have questions? Send us an email and we'll get back to you within 1 working day (often a lot sooner): studio@markandfold.com